Diving Equipment Birmigham

Returns Policy

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

You can return any product* that is in an UNOPENED, RE-SALEABLE condition within 30 days as long as it is not marked as clearance. Please contact us before doing this so we can confirm this ahead of time - we recommend using a recorded delivery service for any returns as you will be responsible for ensuring it reaches us.

*Please note that any products that are marked as clearance are not eligible for a return or refund.

RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at info@aquasportonline.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

Aquasport International
Attn: Returns
RMA #
Aquasport International  
50 Lincoln Road  
Solihull, B27 6PA  

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least four (4) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

   

For hygiene reasons, the following items cannot be returned or exchanged:  

  ●     Masks    
  ●     Snorkels     

For defective or damaged products, please contact us on the customer service number below to arrange a refund or exchange. 
        

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

 

0121 706 6628 
info@aquasportonline.com